Friday, September 23, 2016

Life beyond cricket...

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It is a well known thing that India eats, sleeps and breathes cricket. So much so, followers of other sports is (was?) largely restricted to a few pockets (football in Kerala, Goa and some parts of East India, for example).

Though sport on satellite television has been in India for 25 plus years and sport other than cricket has been regularly been beamed to our living rooms, Television Rating Points (TRPs) are only mentioned when cricket is on TV. The premier league soccer and NBA's basketball games have the faithfuls in India tuning in regularly. Thankfully, the last few years has led to a sea change in the viewing habits of people.

Cricket has always been India's unoffical 'national game' and continues to be so. It started becoming so from india's cricket World Cup victory in 1983, which was then considered astonishing. For television rights, cricket still commands astronomical amounts. It is not that cricket has taken a backseat, but other sports have achieved increasing traction among the Indian audience, which is heartening indeed. 

Football, Kabaddi, tennis, badminton have all gained interest with us Indians. It also has partly to do with Indian successes in sport. Sania and Saina are household names and have inspired a lot of youngsters to take up the sport too, apart from making their sports gain significant inroads into the viewing preferences of the Indian. It should be acknowledged that individuals like Narain Karthikeyan, for example, have done something for their respective sports on their own.

It is gladdening to note that India has 12 non-HD sports channels, which, most of the time, beam sport other than cricket into our living rooms. Advertisers have also realised that there is life beyond cricket, which has led to the sports channels promoting these. Imagine this - exclusive cricket channels have been dumped by both TEN and STAR! We are showing interest in other sport and this will really translate into tomorrow's India competing in these.

We are not a single sport viewing country anymore!

Wednesday, September 14, 2016

Friday on the Western Express Highway


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How can two living entities possessing intelligence and judgement ever be tied together for a lifetime?
- R K Narayan, 'Malgudi Days'

Let nobody fool you, most couples are conjoined on earth. The mismatches....now, they are a different story. They are made in heaven.
Kiran Nagarkar,' Cuckold'

Our back tell stories no books have the spine to carry.
- Rupi Kaur, 'Women of Colour'

The traffic on the Western Express Highway was moving at such a pace that would make a snail proud. With intermittent rain that July night, it was the last place one would have wanted to be. 

“Oh, this traffic is so mind numbing and I wonder why need to go home just to change and return in this traffic back again. Aren’t we being plain stupid?” said Ayesha.

“Maybe you are right, do we have a choice?” said Abdul.

“Don’t we?”

“Yes, maybe junk this job and see another near the place where we dwell? That sounds like cutting your nose to spite your face”

“What did you say?”

“I said what I said. Did you not hear?”

“And what qualifies you to say that to me?”

“Ah! From when did qualifications become a pre requisite for having a casual conversation?”

“Never mind. Whatever”

“I plan to go out over the weekend. A drive to the hills. Care to join?”

I don't think would not want to go any place with you. You get on my nerves. Any time we speak, it ends in a headache for me,” she went on like a double barrelled gun.

“Do you have to be so rude always? Or is being obnoxious your calling card?”

“It just complements your behaviour, Sir”

“I think you just hate me”

“Hate, dislike whatever, I think you know why!”

The rain was not making matters better. The vehicles were stationary longer than they were moving.“Can we stop at a coffee shop and have something while this traffic clears?”

“With you? Never! Coffee would never taste so bad!”

"You seem to be very angry at something and I guess I am your punching bag...."

“A lot of dunces seem to be around in office doing PhD s on lack of common sense. And everyone seems to outdo the other!”

“Oh.”

“And every such chap seems to be around me!”

“I guess you ought to be a bit tolerant of people who have lower IQs....”

“Well I tolerated you for many years, didn't I?

“Hey that’s getting personal!”

“What better example can I give? And see, the vagaries of time conspire that I am with you even now!”

”Who says exes cannot be friends?”

“We 'were' friends..”

“What?”

“No. I am not getting back with you again!’

“Yes. I guess I too find the friendship better than the marriage!”

"As it suits you..Not for me…"

The coffee shop was just around 200 hundred metres away and Abdul was steering the car to the left of the highway. Ayesha bent forward, rummaging through her handbag.

“Can you go a little back? You are getting in the way of the mirror”

“Where are you going?”

“The coffee shop, I said.”

“Not with you..a headache and coffee together? No way.”

“Instead of wasting fuel in this bumper to bumper traffic, a stopover at a coffee shop would ...”

Ayesha did not answer.

“What are you doing?

“It’s a Friday and I am with a very beautiful woman. Yes, I was married to her once. Now I am taking her to a coffee shop – all the ingredients of a date but it is just that it is not one! Just plain coffee to ward of the traffic.”

Ayesha was taken aback but did not protest. Guess she was also too tired of looking at myriad red tail lights.

Abdul looked at her and smiled.

“Hey mister, what are you smiling at?”

You,” he said gently towing the car to a parking lot.

The Starbucks coffee shop at Goregaon was teeming with the Friday crowd but they managed to negotiate and got lucky. As soon as they entered, they got the farthest corner of the coffee shop. It was Ayesha who spotted it.

“Wow, cozy.”

“You got it because of me.”

“As always. You look very beautiful. And in blue, gorgeous.”

“Hey where are you going? I said it is not a date! And we are exes!”

“Is just saying that you look beautiful an ingredient of a date?”

Ayesha smirked. In a blue salwar with gold embroidered brocade, she indeed looked gorgeous. Regal, in fact. And those diamond ear drops just embellished her.

A plain cappuccino for me,” she said.

“And would you like to eat something with that?”

"Are you an Indigo air hostess? ‘Would you like to eat something with that?’” She imitated him.

“You are still the same, Ayesha. The anger hasn’t subsided one bit,” Abdul said, putting on a smile.

“I have had a bad day. I am angry at bosses, subordinates, people, situations...everything...”

“Don’t you think you should order a cold coffee then? It should cool....”

“Can you keep your smart suggestions to yourself, Sir?”

Abdul went, ordered and in five minutes he was back with a cappuccino, a cold coffee and cookies.

Ayesha took the cold coffee from the tray.

“I thought you wanted a cappuccino, Madam”

“I changed my mind.”

“And what do I do with the cappuccino?”

“You have the option of drinking it or throwing it and getting a cold coffee for yourself,” she said, matter-of-factly.

“Throwing it? It is 365 rupees plus some bloody taxes.”

“Like I said, throwing is only an option. You still have the other option. Pretend that you are at The Amethyst at Chennai and gulp”

Abdul smiled. A big grin, in fact. “You haven’t changed one bit, Ayesha!”

“You have changed, for the better, I say!”

“Oh, so you observed?”

No response from her.

After a couple of minutes, she said, “The cold coffee was a good choice.”

Before Abdul could even throw a ‘I-told-you-so’ look, she added, “For once. For once, I say!”

“What can I say?”

“Nothing. Pay the bill and let’s get out of here.”

“I would be happy to pay if it is a date, but ....”

“Date or no date, you are paying." They were in the car and reached Borivli in an hour.

“Bye, Ayesha.”

“Bye. Thanks for the coffee. And, that’s smart dressing.”

“Oh. Thanks. I thought I always...”

“Oh. As I said before, you have changed"

“You haven’t changed... oops! I am sorry!”

“Ah...You will never change!”

After an hour, Ayesha messaged Abdul.

“When are you leaving for the hills on Saturday, you said?”
   


Tuesday, September 6, 2016

How does McKinsey solve problems?


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McKinsey are people who come with PowerPoint presentations and state the bleeding obvious.
- A civil servant official in the UK Government, 2005

If you want to ruin a company, you only have to try fixing it with the help of external consultants.
- Ferdinand Piƫch, the CEO of Volkswagen

McKinsley's executives are de facto industrial spies
- Duff McDonald in The Firm: The Story of McKinsey and Its Secret Influence on American Business

McKinsey was founded in 1923 and as we know, is a very successful consulting firm with a global presence. Companies take pride in stating that they have hired the services of McKinsey. McKinsey prides in its exclusivity and its advice is still considered as a panacea for most ills by the corporate world. So much so that even media houses like the New York Times, who have written  scathing articles about McKinsey, have hired them later for handling issues. However, one has to be fundamentally skeptical about everything.

Every consulting firm has its negatives and McKinsey is not without them. There have been cases where they have got the whole math wrong. Examples of McKinsey's bad CV include Enron (the less said the better), Swissair's bankruptcy, advice to AT&T that cell phones would only be a niche market in 1999, advice to GE which led it to lose a billion dollars in 2007 etc. There are accusations that managements hire McKinsey as a cover for their decisions. The fact is that only a comparatively small number of consulting projects are actually completely successful.

McKinsey prevents its clients from disclosing the work that it does. Thus, while it does not explicitly take the brownie points for the good work done, it simply doesn’t take blame for a bad job. It has also been influential in many corporate decisions.

However, the name McKinsey sells. To be fair there are cases where they have done a thorough job. Here is a lowdown on how McKinsey approaches problems. There is very much a possibility that we can adopt the same in our daily professional lives. I have tried to adapt some of those in this post, largely from the book 'The McKinsey Way' by Ethan M. Rasiel

When a team sits down to discuss, their solution:

1.        is fact based,
2.        is structured and
3.        driven by hypothesis.

This is the fundamental approach McKinsey adopts to all its assignments. A lot of time is used in gathering facts, to support or refute a hypothesis. There is analysis of the components of the problem. Facts compensate for lack of gut instinct and bridge the credibility gap. They use an acronym - MECE - "Mutually Exclusive, Collectively Exhaustive" which is to build thoughts with maximum clarity and completeness. If each issue is distinct and separate, then it is mutually exclusive. You need to think of everything, which means each aspect of the problem has to be collectively exhaustive. Sometimes, one needs to figure out the solution to the problem even before one starts. By putting the initial hypothesis on paper and determining how to prove or disprove it, one sets up the road map to an eventual solution. 

With healthy debate and experience, one gets a sense of what is provable and what is not, helping avoid blind alleys. One gets a problem solving map by plotting an issue tree.


No two business problems are identical. Problem solving is organic and complex like medicine. Sometimes, the problem is not always the problem. A doctor does not rely on the patient's diagnosis.

Many problems resemble each other than they differ and hence with a small number of solving techniques, one can answer many questions. So don't reinvent the wheel.

Don't make the facts fit into the solutionWhen academic ideals meet business realities, the latter wins.

When you work in teams, there is bound to be politics. Try to see how your solution affects the opposition and build a consensus for change by seeing what incentives exist in your solution to the opposition.

The 80/20 rule of consulting is that 80% of things are dependent on 20% of the things and vice versa. It can be sales, time or anything.

One has to work smarter but not harder; not waste time and effort. Try to ignore most of the data much of it is actually useless.

Don't boil the ocean - which means don't try to analyze everything.

Many factors affect decisions and focus on the key drivers. If the complexity of your problem doubles, the time taken to solve it quadruples.

Pluck the low hanging fruit - taking advantage of little opportunities to score small goals within the overall framework gives a boost to the team and acts as firm steps to the larger goal.

Look at the big picture - All the small tasks that are done as part of the problem solving technique should be relatable to the final goal.

The most important part of working in a team is saying 'I don't know' when you actually don't have a clue. One important aspect of professional integrity is honesty.

In a team, make people go the whole hog by gently nudging them. A slight push would tilt them from not being able to participate out of reluctance or even plain laziness to actually getting involved.


We can try to imbibe some of these at our workplace and perhaps even in our personal lives, can't we?

An Orwellian approach to an ideology

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